Return & Refund Policy

Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

 

-You received the wrong item in your package.

And the general requirements for returns are as follows:

  1. You have proof of purchase (order invoice number and receipt).
  2. The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
  3. The product must not have been used or installed or had any data inputted.

 

-Under what conditions is/are the product non-returnable:

  1. In the interests of hygiene: Flash Sales and Promotion products, Mobile Phone, Personal Care products and Health products cannot be returned unless they are unopened and in their original packaging.
  2. Once Installed: Air-Conditioner, TV (once wall-mounted)
  3. Once Used: All Electrical and kitchen appliances, IT, cameras, Free gifts and accessories

 

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and check out “Returns”.

Our customer service agent will verify the return reason and arrange a return pick-up for you.

 

Cancellation Policy

-TBC reserves the right to hold or cancel any order with prior notice when deemed necessary.

-TBC will proceed with cancellation should circumstances below occur:

 

*The item is not / no longer available

*Pricing disputes arise

*Product illustration differs from actual product

*Payment failed or not received

*Payment information could not be verified

*The order cannot be shipped to the address provided or where the shipping address could not be verified

*Violation of TBC 's Terms and Conditions

*Cancellation initiated by the Customer

*Any other unforeseen circumstances that lead to cancellation

*Upon cancellation, refund will be processed accordingly and might take up to 14 working days.